Amazon
2015 - 2024, UX Design Manager Worldwide Prime
The Home Depot
2010 – 2015, Lead User Experience Designer
Self Employed
designer, creative director, 1999 – 2010
Early Career
1990 - 1998, IBM, Target, and Best Buy.
I managed retail store teams and exceeded sales goals by developing strong client relationships and management skills.
Design Tools:
Figma, Sketch, Adobe Suite, Invision
Prototyping:
HTML, CSS, JavaScript, Axure
Design System:
Creation, implementation, and governance
Research Tools & Methods:
Usability, Surveys, Interviews
Mentoring & Coaching; Cross-Cultural Collaboration Visit me on ADPList
Adaptability & Resilience; Conflict resolution
"CR is great at exploring the nuances and potential implications of design decisions. He brings a deep expertise to discussions … and is always thinking of the larger picture for both internal and external customers."
"Hands down, CR is always looking for the best customer UX experience/solution. CR's in-depth knowledge allows him to suggest existing solutions, simpler designs, or outright push back on business ideas that are not customer-focused."
"CR really shines in Prime UX office hours. He quickly grasps the potential +/- of each project that comes in, offers solutions-oriented feedback, and makes sure people have useful takeaways. He's a fierce advocate for the customer, helping business partners focus (and re-focus) on the customer's needs. He also shines at morale: birthdays, happy hours, team events."
"He is calm, insightful, and works well under pressure. He is trusted by those he works with and finds a way to deliver quality results in a timely fashion - even when the situation is chaotic and those around him are not calm. When faced with difficult problems (and people) he "finds a way" to solve problems."
"When I’ve worked with CR I’m impressed by how he thinks holistically about the customer experience. He also strongly advocates for the customer even when it’s not popular. He has helped me think more broadly about customer experiences, which has influenced tests I’ve run.”
"CR has a knack for knowing exactly what is right for the customers. He always thinks in terms of systems/processes instead of projects/deliverables. I am heavily influenced by how CR works on solving problems and earning trust with partners/stakeholders and try to do the same. His thirst for wanting to know the customers is really amazing as well."